You spoke, we listened

As our client we value your input, even if some feedback is negative. Negative feedback also provides us as a small business an opportunity to grow and improve.Therefore we have created these news feeds in regards to concerns and changes in our company.

Delivery

Some concerns were raised regarding the delivery of our products. We made use of a local logistics company, but unfortunately they do not specialize in the delivery of furniture and big items, therefore this led to a delay in delivery as they had to resend bigger trucks to collect the products every time.

However we have entered into an agreement with Red Trucks to deliver all our client's orders. They keep the clients up to date with regards to the process of delivery. Thus far we are very satisfied with their services.

Showroom

We received numerous request for a showroom where our clients can view our products and meet our team. We have recently moved into a new space where we offer a showroom (which is almost completed), a personal one on one consultation to introduce our client to our team, show the workshop and discuss our products. 

Kindly give us a call on 061 684 4168, send a whatsapp or and email to support@jakkalsvallei.co.za to arrange a viewing.

product quality

We have been outsourcing our steel work for all our furniture since the beginning of our business, we are very loyal to our suppliers, however we had a few concerns regarding the quality of our steel brackets. Therefore we decided to reconsider our supplier and we have entered into a contract with a new supplier and thus far our clients are satisfied with the outcome of the steel work.

Communication

Welcome to the team Nicolene!

We are excited to announce that Nicolene is our new receptionist at our Pretoria branch. Nicolene will be able to assist walk in client and will be attending to phone calls. You can phone anytime to follow up on your order or ask her a few questions regarding our company and services. Nicolene will welcome you should you visit our showroom and assist with any of our different products and wood types.


" The art of communication is the language of leadership."

James Humes